My sales associate was highly recommended to me by another furniture provider which did not carry Herman Miller. He was fantastic; he was professional, quick, competent and knowledgeable. He took time to listen to my concerns, gave me great advice on products and the end result is the perfect sit-stand worktable. I am already planning our next purchase. My sales associate did a great job of matching materials to what I already had and also took the time, right then and there, to assess and describe any differences I might notice. He offered to send a sample, but his description was so good, I just purchased the product and it was exactly as expected. Thank you.